Information we collect

When you use the Site, place an order, or contact us, we may collect:

• Contact and identity information, such as your name, email address, and phone number.
• Order and delivery information, such as your shipping address, billing address, and the items you order.
• Payment information. Payments are processed by our payment provider, such as Shopify Payments or another processor. We do not store your full card details on our systems.
• Custom order details, including any descriptions, notes, images, photos, or links you send us so we can create your custom piece.
• Communications, such as messages you send us by form, email, text, or social media.

We also automatically collect some information when you browse the Site, including your device and browser type, IP address, pages viewed, and how you interact with the Site. This is collected through cookies and similar technologies, including those used by Shopify to operate the store and by Google Analytics to understand how the Site is used.

How we use your information

We use your information to:

• Provide the Site and process, produce, and deliver your orders, including custom pieces.
• Send you previews, order updates, and responses to your questions.
• Process payments and prevent fraud.
• Operate, maintain, and improve the Site and our products.
• Send you marketing messages if you have asked to receive them. You can opt out at any time.
• Comply with our legal obligations and enforce our terms.

How we share your information

We share information only as needed to run the business, including with:

• Service providers who help us operate, such as our e-commerce platform (Shopify), payment processors, shipping carriers, and email or communication tools.
• Authorities or others when required by law, or to protect our rights, safety, or property.
• A successor in the event of a merger, sale, or other business transfer.

We do not sell your personal information.

Cookies

The Site uses cookies and similar technologies to keep the store working, remember your cart, understand how the Site is used, and, if enabled, support marketing. Most browsers let you refuse or delete cookies, though some features of the Site may not work as well if you do.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, and you may opt out of marketing messages at any time using the unsubscribe link or by contacting us. Depending on where you live, you may have additional rights under your local laws. To make a request, contact us at spinlabs3d@gmail.com.

Data retention

We keep your information for as long as needed to fulfill your orders, run our business, and meet legal, accounting, or reporting requirements.

Security

We take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s privacy

The Site is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Third-party links

The Site may link to other websites we do not control. We are not responsible for their privacy practices, and we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above, and significant changes will be posted on this page.

Contact us

Questions about this policy or your information? Contact The Spin Labs at spinlabs3d@gmail.com, Sellersburg, Indiana.